Frequently Asked Questions
Have Any Questions?
Have any questions or need assistance? We’re here to help! Whether it’s about product details, sizing, shipping, or anything else, feel free to reach out to our friendly customer support team. Your satisfaction is our priority.
Currently, Upen Store exclusively serves customers within India to ensure efficient delivery and customer satisfaction.
Shipping Charge and Time:
Delivery Time : Handling time + Transit time
Handling time: 0-1 business days (Monday to Saturday)
Shipping rate and transit time:
For Cash On Delivery and Prepaid orders:
Shipping Name: Free Shipping
Transit time: 5 to 6 business days (Monday to Saturday)
Shipping Fee: Free
Easily track your Upen Store order using our user-friendly online tracking tool available here, providing real-time updates on shipment status.
Our dedicated customer service team is available Monday to Sunday from 10:00 am to 06:00 pm IST to assist you promptly with any inquiries or concerns.
Upen Store offers a generous 7-day return window from the date of delivery, allowing you ample time to assess your purchase and initiate a hassle-free return if needed.
Yes, we provide complimentary return shipping for eligible items within our specified return period, ensuring a seamless and cost-effective return process for our customers.
To qualify for a return, items must be unused, in their original packaging with all tags intact, and accompanied by proof of purchase for verification purposes.
Initiate your return by contacting our customer support team via email at care@upenstore.com within 7 days of delivery, providing your order number and reason for return to expedite the process.
Upon receiving and inspecting your returned item, Upen Store processes refunds within 5 business days to the original payment method used for your purchase, ensuring prompt reimbursement.
In the unfortunate event of receiving a damaged or defective product, promptly contact Upen Store for immediate assistance in arranging a replacement or refund, prioritizing customer satisfaction.
Orders can be canceled before shipment by logging into your Upen Store account and selecting the “cancel order” option corresponding to your order number, ensuring accuracy in your shopping experience.
For personalized assistance, contact Upen Store’s customer service team via phone at +91 816 871 6512 or email at care@upenstore.com, available during our operational hours for prompt resolution of any queries.
Upen Store accepts Cash on Delivery, Phonepe, UPI, Net Banking, Wallet, Debit Card & Credit Card payment option.
No, Upen Store does not impose additional charges for Cash On Delivery (COD) orders, ensuring transparent pricing and hassle-free shopping experience for our customers.
Once an order is placed, modifications are not possible. We recommend reviewing your order details carefully before confirming your purchase to ensure accuracy in product selection and delivery.
While Upen Store currently does not offer gift wrapping services, rest assured that all products are securely packaged to ensure safe delivery and preserve product integrity upon arrival.
For bulk orders or wholesale inquiries, please contact Upen Store’s customer service team for personalized assistance and competitive pricing options tailored to meet your business needs.
Yes, items purchased during sale or promotional periods are eligible for return under Upen Store’s standard return policy guidelines, ensuring flexibility and customer satisfaction throughout your shopping experience.